By Priti Naik
One of the world’s busiest and most important waterways with over 1,000 transits every month, Damen’s new service hub is positioned at the Pacific end of Panama Canal. The service hub is well-equipped to support a network of field service engineers delivering maintenance and warranty services to Damen customers across the Caribbean and Central America quickly and efficiently.
The Panama location with all Damen Service Hub will be supported by the Damen organization in Netherlands. The organization ensures a consistently high standard of service around the world.
The Damen Service Hubs offer customer support for both Damen-built and third-party vessels, throughout their lifecycles which are required. This involves delivering a full range of services including warranty support, parts sales, technical assistance, docking assistance and services acquisition.
The core team in each hub is headed up by an account manager, with a project engineer handling warranty and technical assistance, and a parts sales engineer who ensures that customers have everything they need to keep their vessels working smoothly.